Get in touch with our team

Whether you have a question about your test, interpreting results, or connecting with Microba, our team is here to support you with clarity and care.


Clinical support
Access responsive, evidence-based support from Microba’s clinical and technical experts to help you deliver care with clarity and precision.Our team of clinical experts provide trusted guidance and collaborative support to empower confident, evidence-based care.

General Enquiries
Have a question or need help with your test? Reach out to us and we’ll make sure your enquiry goes to the right place.

Answers to common questions
Find answers to the questions we hear most often. From our technology and products to accreditation, partnerships and the future of Microba.
What is the Microba Microbiome Explorer testing process?
The process flows through referral, kit dispatch, sample return, and report delivery.Your healthcare professional submits a referral through the Practitioner Portal, and you'll receive an SMS or email to place your order. The test kit is dispatched to you within 24 to 48 hours.You collect the sample at home and return it to our lab. Results are released within two to four weeks and appear in the Practitioner Portal. Your practitioner can then share the report with you directly. If extra support is helpful, an optional Clinical Application Specialist session can be booked.
What is your privacy policy?
We take privacy seriously. Our full Privacy Policy is on the Microba website (https://discover.microba.com/privacy), and it details how your data is protected and used.
How will my data be used?
We take privacy seriously. Your data is protected and handled according to Microba's privacy policy, which is available on our website (https://discover.microba.com/privacy) with the full details.
