Frequently asked questions
Simple answers to common questions.
What procedure does Microba follow for reporting notifiable diseases?
Microba follows all applicable notifiable disease reporting requirements for the jurisdictions we operate in. In the UK, if a notifiable organism is detected, we notify the UK Health Security Agency and contact the local Health Protection Team as required. The ordering practitioner is also informed directly. |
Why are samples from the USA not accepted?
Unfortunately, we're unable to accept samples from the USA due to differing regulatory requirements. Under US regulations, laboratory-developed tests like ours are subject to oversight by the Food and Drug Administration, and the compliance requirements mean we're not currently in a position to offer the service to US-based clients. |
Is Microbiome Explorer available in New Zealand?
Microbiome Explorer is available in New Zealand, but with limited access — only the Essentials test is offered. Extended and Comprehensive aren't available in NZ at this stage. |
Can I still send my Insight sample back?
No — Insight samples can no longer be processed. We know some customers still have kits on hand, but as we communicated to all customers, we're no longer able to accept Insight samples. If you'd like advice on our current testing options, do reach out and we'll guide you through them. |
Do Microba Microbiome Explorer kits have an expiry date?
Yes — kits should be used before their printed expiry date, and we recommend returning them within a year of receiving them. While kits are stable for an extended period, using them within their expiry ensures the reagents and preservatives remain effective and the collected sample stays stable until testing. |
What is Microbiome Explorer Essentials?
Microbiome Explorer Essentials is a comprehensive gut microbiome profile for overall gut health. It uses advanced metagenomic analysis to assess over 28,000 microbial species, including bacteria, fungi, and protists. |
What is Microbiome Explorer Extended?
Microbiome Explorer Extended builds on the Essentials test with added clinical insight. It combines full microbiome profiling with TGA and CE-certified gastrointestinal markers — faecal occult blood, lactoferrin, calprotectin, secretory IgA, pancreatic elastase, and zonulin family peptides. |
What is Microbiome Explorer Comprehensive?
Microbiome Explorer Comprehensive is our most advanced test. It includes everything in Microbiome Explorer Extended, plus TGA and CE-certified pathogen and parasite detection panels — giving you the deepest possible look into gut health, microbiome activity, inflammation, and infection. |
What is MetaPanel?
MetaPanel is an in-house diagnostic stool test offered through Sonic Healthcare in Australia. It uses Microba's metagenomics platform and reports on 175 GI targets — including pathogens, virulence factors, and antibiotic resistance genes. Results are reviewed by a pathologist, who also provides treatment recommendations. |
Are other products in the Microbiome Explorer range available in the UK?
Yes — all three product types are now available for purchase in the UK: Microbiome Explorer Essentials, Extended, and Comprehensive. |
Does Microbiome Explorer test for H. pylori?
Microbiome Explorer doesn't directly test for H. pylori, though here's how it works in practice. |
Does Microbiome Explorer test for SIBO?
No — Microbiome Explorer doesn't test for SIBO, and we know that can be frustrating because SIBO is difficult to diagnose. |
Are Microba Microbiome Explorer services available outside Australia?
The Microbiome Explorer range is currently available in Australia and the United Kingdom. |
What are the different types of kits available?
There are three levels of Microbiome Explorer testing, plus the MetaPanel test. |
Will you be launching NGS testing for vaginal, oral, or urinary microbiomes?
There are plans to expand into other areas in future. We recognise the great potential of NGS technology beyond stool microbiome testing, and you'll be the first to know of any changes to the test portfolio as they're introduced. |
In which countries is Microbiome Explorer available in?
Microbiome Explorer Comprehensive is currently available in Australia and the United Kingdom. In both regions, our services are accessed through qualified healthcare professionals. |
When will Microbiome Explorer be available in Northern Ireland and the Republic of Ireland?
We're expecting Microbiome Explorer to be available in Northern Ireland and the Republic of Ireland during 2026. |
How are clinics supported with Microbiome Explorer?
Microbiome Explorer is built around a practitioner-first model. Clinic support includes a dedicated practitioner portal — where you can access all patient reports, manage orders, and find educational resources. You also have access to clinical guides, case studies, and webinars through the portal, plus a clinical support team for result interpretation queries. Higher-volume practices have account management support too. |
I'd like a gut test but don't have a practitioner — what are my options?
Microba Connect is a limited trial program that gives you simple, guided access to Microba's clinical-grade microbiome testing with the support of an experienced, independent practitioner. The process starts with a short online form to understand your needs, and then we match you with a suitable practitioner. It's designed to make the journey easy and streamlined. |