Everything you need to know for easy sample collection, packaging, and return.
Visit our Collecting Your Sample page to learn what to expect and access step-by-step guidance to help you collect and return your sample with confidence.
Check the progress of your order and report status.
You can check in at any time to see where your test is up to; whether your sample has arrived, is being processed, or your report has been issued. If you have questions about the status at any stage, our team can let you know exactly where things stand.
For general enquiries about your test, we’re here to help.
If you have questions about how the test works, your account, your report, or payment, please get in touch.
For help understanding or interpreting your test results, please contact your ordering practitioner.
We’re here to help
Have a question or need help with your test? Reach out to us and we’ll make sure your enquiry goes to the right place.
Australia
1300 974 621
[email protected]
United Kingdom
+44 808 501 2748
[email protected]
